The home cleaning service reference

A leader in the home cleaning services:

Ménage-Pro (“Cleaning-Pro”) has succeeded in becoming the go-to housekeeping service during the last few years in Quebec. In addition to offering housekeeping of the highest quality, our mission is for you to experience a unique sense of cleanliness where we transform your home into a peaceful haven.

A few years ago, Ménage-Pro was a small operator in the field of residential cleaning. Today, this modest young company has experienced tremendous growth and became synonymous of performance and quality thanks to the high intervention standards in the customer service department. The latter is always available to listen and answer any concern you may have.

We are a residential cleaning company that has been able to distinguish itself from its competitors with our very high standards of quality. In fact, we succeeded to reinvent housekeeping services so that the customer no longer needs to have a very high income to have a perfectly clean home with no effort nor commitment necessary.

Satisfied customer with our home cleaning services:

We are well aware that you have work and family commitments that prevent you from cleaning your home. We also know that you do not want to be in charge of your cleaners, given the cost and effort that it may entail. These same reasons are the essence of our existence – in other words, we offer you a housekeeping service that disengages you and gives you the free time you deserve.

Efficiency and discretion are key when it comes to our services. Over the years, we have built a reliable reputation with attention to detail through our constant concern for quality maintenance. So we have been able to satisfy 95% of our customers while sparing no effort to achieve 100 % customer satisfaction.

We gained our customers’ loyalty all these years thanks to our ability to consistently maintain the same quality of service and also for offering a personalized housekeeping service in all our interventions.

 The satisfaction of our customers is our top priority.

Our philosophy:

While cultivating a business philosophy based on customer satisfaction, Ménage-Pro has always been honoured to operate and offer an unparalleled service in the residences of all its trustful clients. Nowadays in Quebec, experienced teams within the organization constantly work hard to ensure that the service is rendered with utmost care and is always of top quality.

Ménage-Pro will continue to assert its position of leadership in the industry as its success depends mainly on the pursuit of excellence, a sense of community involvement and responsible leadership in environmental matters. Ménage-Pro’s concept is based on a reliable service support.

Listening to our customers’ needs in terms of housekeeping always motivates us to personalize and customise our work plans according to anything we might encounter.

A unique concept:

The success of our formula is based on a simple and effective concept that allows you to establish, with the help of our franchisees, a work plan tailored to your needs. We realized that the only way to have satisfied customers is to have responsible franchisees. Our teams are made up of couples who manage their own affairs themselves. Each team member is assigned specific tasks based on a work plan that you have customized during the estimation visit.

Our formula provides a housekeeping service provided by professionals. From the first day, these professionals are well-equipped whether in terms of training, practice or their working method experiences; they can complete all your cleaning tasks in less time. This allows them to gain enough to live decently and offer you a cleaning service of high quality at a very affordable price.

Our guarantees:

You have doubts about the quality of our services? This is quite normal if this is the first time you deal with Ménage-Pro.

Our franchisees guarantee you 100% satisfaction; if it happens that you unfortunately fall in our 5% of dissatisfied customers for reasons that might be beyond our control, please contact us within 24 hours after your cleaning visit – the work will be done again free of charge. If you are still not satisfied, you will get a refund.

We offer you a free estimation visit done by franchisees that are covered by liability insurance.